To help people with their problems there is an assessment, planning into the future for operational efficiency and profits. Experts in research can give an accurate and neutral outside view.
Management consultants, a good one will provide a perspective with career intelligence.
In recent experience, I find few know what to measure in the analysis of quality or quantity.
Lately, in a setting, I found people attempting to measure worker effectiveness, and they were not measuring what they wanted to measure.
It is important to know what “you are doing” and why.
What info is wanted and needed, why and for what purpose ?